Terms of service
Last updated: July 10, 2026
1. Agreement
These terms govern your use of Merto.ai and the website service we provide. By subscribing or using the service, you agree to them. If you do not agree, do not use the service.
2. Service
We sell one plan, everything included: a mobile-first website for your business, hosting and SSL, domain registration in your business name, an assistant that answers visitor questions from your business details and books a time on your site and by text, missed-call text-back and lead capture so inquiries land in your phone, your Google and AI-search presence managed for you, review requests after a job, and four owner-requested updates per month. $297 CAD/month, confirmed before you subscribe.
3. What you provide
Accurate business information (services, hours, licensing, and contact details). Permission to publish copy we prepare and you approve. Timely answers when we need clarification to ship your site or an edit.
4. Domain and your content
Your domain is registered in your name. If you cancel, the domain stays with you and we help transfer it or update DNS as needed. Text, photos, and other content you supply for your site remain yours. We export it on request after cancellation, as described in our privacy policy.
5. Billing and cancellation
Setup and monthly fees are charged as quoted at signup. You may cancel at any time; service continues through the billing period you have paid for, then your site is taken offline. Setup fees are non-refundable unless we agree otherwise in writing.
6. Limit of liability
We work carefully and review copy before it goes live. To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the subscription fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages. A different limit requires a separate signed agreement.
7. Text messaging (SMS)
We may send text messages related to your inquiry or account, for example a reply when we miss your call, a response to a form you submit, or a follow-up in that conversation. Consent is collected when you call or text us first, or submit a form that includes SMS consent language. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for help, or contact hi@merto.ai. Carriers are not liable for delayed or undelivered messages. How we handle SMS data is described in our privacy policy.
8. Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.
9. Contact
hi@merto.ai